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Billing Support

Some common billing questions:
 

  • I have a question about my media invoice, who do I contact? Please contact your Account Representative directly. If you are not sure, please email our support team: support@miamidadefavorites.com. This is the fastest way to resolve any questions.
     

  • I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC? NERUS Strategies is the authorized representative, via PayPal for your Miami-Dade Favorites schedule.
     

  • We usually trade for our media time, I don't see that in your order form. Miami-Dade Favorites is a paid advertising program. We do not trade for any of these products.
     

  • I ordered merchandise, when will it arrive? Please allow at least 7-10 business days for the creation of your custom order and shipping. You will receive "staging" emails as your order is processed through each stage.

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