Billing Support

I have a question about my media invoice, who do I contact?

Please contact your Account Representative directly. If you are not sure, please email our support team: support@miamidadefavorites.com. This is the fastest way to resolve any questions.
I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC?

NERUS Strategies is the authorized representative, via PayPal for your Miami-Dade Favorites schedule.
We usually trade for our media time, I don't see that in your order form.

Miami-Dade Favorites is a paid advertising program. We do not trade for any of these products.
I ordered merchandise, when will it arrive?

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net.